Refund policy

RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

REFUNDS
We are not obliged to provide a refund if you have changed your mind.
We will provide a full refund if the items arrive damaged or faulty. In this case please let us know with 3 days of your item being delivered.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive and email to confirm this.

SALE ITEMS
Unfortunately sale items cannot be refunded or exchanged.

EXCHANGES
All exchanges are subject to availability. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for any courier/postage charges.
Custom made items may not be exchanged.

REPAIRS
We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.
Manufacturing faults do not include:
- Chipped, cracked or broken gemstones
- Broken chains.
- General wear and tear including rings that have bent out of shape or oxidised.

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. Any item that was purchased outside of the 6 month warranty period will be charged for repair/replacement.

SHIPPING
To return your product please email sophie@pinehavencreations.co.nz for details on where to send your item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.